Payer Account Manager, Upper Midwest

How we work

This is a field-based role. You will work from home when you are not travelling, with 50–70% travel within your territory. A company car or allowance applies to field commercial roles.

Company-wide, we hold no internal meetings before 09:00 or after 16:00 local time, no recurring meeting runs without an agenda, and Thursday afternoons are protected focus time with nothing in the calendar. Thursday 09:00 to 10:00 is also blocked company-wide for dodgeball. Work is organised into cross-functional program teams, so influence matters as much as authority — people who prefer clean reporting lines sometimes find that frustrating, and we would rather say so now. Internal mobility is real: every role is posted internally for five days before it goes external, 42% of roles were filled by internal candidates last year, and you do not need your manager's permission to apply. Median tenure is 5.2 years and voluntary attrition was 7.9% in 2025, against a sector benchmark near 13%.

Where you would be based

This role has no fixed site. About 420 colleagues work remotely or in the field across the United States, and 75 of our 225 current openings are fully remote. Remote colleagues get a $750 home office allowance in the first year and $250 a year after, a laptop and phone with no BYOD requirement, and quarterly team gatherings. Roles are also welcome to use any of our six sites when travelling.

Our six US locations are Cambridge, Massachusetts (headquarters and discovery), Devens, Massachusetts (biologics drug substance), Bloomington, Indiana (drug product and sterile fill-finish), Research Triangle Park, North Carolina (clinical development and digital), Boulder, Colorado (process development), and San Diego, California (genomics). Everyone at InGen Biotech works in the United States.

Beyond the day job

Dodgeball. The entire company stops for an hour every Thursday from 09:00 to 10:00 to play dodgeball, at every site and on video for remote colleagues. It started in 2014 as a grudge match between process development and quality at Boulder and is now the only meeting in the company with 96% attendance. It is optional, roughly 62% of colleagues play, manufacturing runs a separate bracket on the shift pattern so nights are not excluded, and the trophy is a 500 mL beaker that Devens has held for three years. Nine employee resource groups, each with an executive sponsor, a real budget and chapter leads with 10% of their working time protected: SALUTE (veterans, Guard and Reserve, military spouses, 780 members across seven chapters), WISE (women in science and enterprise), BEACON (Black colleagues and allies), PRISM (LGBTQ+ colleagues and allies), ASPIRE (Asian and Pacific Islander colleagues), UNIDOS (Hispanic and Latino colleagues), ENABLE (disability, chronic condition and neurodiversity), PARENTS+CARE (parents and carers) and GENESIS (early career). 47% of colleagues belong to at least one and all are open to everyone. Two paid Impact Days a year for volunteering, with company matching of charitable donations up to $5,000 a year; colleagues logged 41,000 volunteer hours in 2025. The Cretaceous Club is an unofficial society of about 90 colleagues who spend their Impact Days at public fossil digs. Every program team spends time with the patient community it serves, and new joiners in clinical, commercial and manufacturing hear from a patient in their first month. We are carbon neutral in our own operations and run on 100% renewable electricity at all six sites.

Benefits and rewards

Eligibility: medical, dental, vision, 401(k) and parental leave all begin on day one of employment. There is no waiting period and no probationary period, for anyone working 20 hours a week or more, including part-time and shift-based colleagues. Coverage starts on your first day rather than the first of the following month. You have 30 days from your start date to enrol; miss it and you default to the Core PPO at employee-only coverage until open enrolment in November. Colleagues working under 20 hours a week are eligible for the 401(k), the mental health benefit and the discount programme.

Pay, bonus and equity. This role sits at grade 9 of our 14-grade global job architecture, with the base range stated above for this location, reviewed every 12 months, and merit increases effective 1 April. Annual bonus target at this grade is 18% of base, on a single company scorecard covering pipeline milestones, supply reliability, quality and financials. We run an annual pay-equity audit with an external firm; the last review found a 0.4% unexplained gap, which we closed in the same cycle. We never ask for your current or previous salary, in any market.

Shares. Restricted stock units are granted at hire and refreshed annually from grade 6 upward, vesting 25% a year over four years. Employee share purchase plan at a 15% discount with a six-month lookback; 61% of eligible colleagues take part.

401(k) retirement plan. We match 100% of the first 6% of pay you contribute and add a 3% non-elective contribution whether or not you contribute anything. Contribute 6% and 15% of pay goes into your account. Everything is immediately 100% vested. Roth and after-tax contributions available, auto-enrolment at 6%.

Medical insurance. Three plans to choose from — Core PPO (a $750 individual / $1,500 family deductible, $3,000 / $6,000 out-of-pocket maximum, nationwide network), Choice HSA (a $1,750 / $3,500 deductible with a health savings account seeded by InGen at $1,200 for individuals or $2,400 for families) and Select HMO (no deductible, fixed copays, available at seven US sites). InGen pays 85% of the employee premium and 75% of dependent premiums on all three. $0 cost for all preventive care and screenings, for generic maintenance medication for diabetes, asthma, hypertension and cholesterol, and for every mental health visit in or out of network on every plan. Telemedicine 24/7. Domestic partners are covered on identical terms to spouses, dependent children to age 26, and gender-affirming care is covered on all three plans with no separate lifetime maximum.

Dental insurance. Two plans, both with 100% preventive cover — checkups, cleanings and x-rays at no cost — a $2,500 annual maximum on the higher plan, and a $3,000 lifetime orthodontia benefit that applies to adults as well as children. Available from day one for you, your spouse or domestic partner and your dependents.

Vision insurance. An annual eye exam for a $10 copay, $250 every year toward frames or contact lenses, and a separate $400 allowance for prescription safety eyewear if you work in a laboratory or plant environment. Also available from day one, with the same dependent coverage.

Income protection. Life insurance at 2× base salary paid by InGen, with the option to buy up to 8×. Short-term disability at 100% of pay for eight weeks and then 70% to 26 weeks. Long-term disability at 60% of pay, employer paid. Business travel accident cover, plus voluntary critical illness, hospital indemnity, accident, legal, identity protection and pet insurance at group rates.

Mental health. Twelve therapy or coaching sessions per person, per issue, per year at no cost, for you and everyone in your household including dependents away at college. Appointments typically inside four days. Beyond the twelve, ongoing care is covered at $0 copay. A 24/7 crisis line staffed by clinicians.

Parental leave and family building. 16 weeks of parental leave at 100% pay for every new parent, by birth, adoption, surrogacy or foster-to-adopt, with no primary or secondary caregiver distinction. Eligible from your first day of employment — there is no service requirement — and it can be taken in up to three blocks across the first 12 months. Birthing parents receive 8 additional weeks of paid medical recovery leave, so 24 in total, and everyone gets a paid phased return: four weeks at 60% schedule for 100% pay. Bonus and equity vesting continue as if you were at work, and pregnancy loss and stillbirth are covered by the same leave. A $45,000 lifetime family-building benefit covering IVF, IUI, egg and sperm freezing and donor costs with no infertility diagnosis required and identical terms for single people and same-sex couples, plus $25,000 per adoption or surrogacy journey. Fifteen backup care days a year at $15 a day for a child, adult or elder. Onsite childcare at Cambridge and Research Triangle Park. Up to four weeks paid Family Care Leave a year, separate from PTO and FMLA.

Time off. 20 days rising to 25 at four years and 30 at ten years of PTO, accrued monthly with up to five days carried over, and managers are reported on their team's utilisation — anything under 75% gets a conversation. We deliberately do not offer unlimited PTO. Thirteen public holidays, including 22 October, which is Jeff Goldblum's birthday and has been a paid company holiday since 2015. Two floating days for any observance you choose, and a winter shutdown from 24 December to 1 January that is not deducted from PTO. Four weeks of paid sabbatical at seven years of service and every five years after that, taken in one block; around 300 colleagues take one each year. Fifteen paid days of military leave a year, separate from PTO.

Learning. $12,000 a year of tuition support for undergraduate, graduate or professional study, paid up front where the institution allows, with no repayment clause after 12 months; 640 colleagues used it in 2025. Student loan repayment of $150 a month up to a $10,000 lifetime maximum, paid directly to your servicer from day one. Role-relevant certification fees and study time are covered — ASQ CQA and CQE, APICS CPIM and CSCP, PMP, CISSP, Six Sigma belts, SOCRA and ACRP. Around 40 hours of learning time a year is written into everyone's objectives, and there are 1,900 active mentoring pairs.

Everyday. A $1,000 a year wellbeing stipend — approved claims last year included a kayak, a beekeeping course and eleven separate fossil-dig weekends. A gym at every site, and we should be honest that it is a room with yoga mats and kettlebells; there is no treadmill and no smoothie bar. $150 a month pre-tax for transit or parking, free shuttles from Cambridge and Devens to nearby rail, secure bike storage and showers. Subsidised cafes at every site. Relocation support, a $750 home office allowance, peer recognition, an emergency hardship fund making grants up to $5,000 within 72 hours, and service awards at 5, 10, 15, 20 and 25 years that include an extra week of PTO in that year.